Privacy Policy – 99lovejili Philippines Online Gaming Platform

1. Introduction

This Privacy Policy explains how 99lovejili ("we", "us", "our") collects, uses, stores, and protects the personal information of players who register and use the 99lovejili platform — whether accessed through the website at 99lovejili.app or the mobile app.

By creating an account on 99lovejili, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described here. This Policy forms part of our Terms and Conditions, which you should read alongside this document.

We are committed to handling your personal data responsibly and in a manner consistent with applicable data protection principles relevant to players in the Philippines.

2. Data We Collect

We collect personal data in several ways: directly from you when you register and use the platform, automatically through your use of the platform, and from third-party verification services where required.

We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, or health information beyond what may be incidentally disclosed in a responsible gaming context where you request self-exclusion assistance.

3. How We Use Your Data

Personal data collected by 99lovejili is used for the following purposes:

• Account management: To create, maintain, and secure your player account, including OTP verification and login authentication.
• Transaction processing: To process deposits and withdrawals in Philippine Peso through approved local banking and e-wallet channels.
• Identity verification (KYC): To verify your identity and age in compliance with obligations applicable to the platform, including confirming that you are 21 years of age or older.
• Anti-fraud and security: To detect, investigate, and prevent fraudulent transactions, account abuse, and other prohibited conduct described in our Terms and Conditions.
• Platform improvement: To analyse usage patterns and improve the platform's features, performance, and user experience for Filipino players.
• Legal compliance: To meet obligations under applicable laws, including record-keeping and anti-money-laundering requirements.
• Customer support: To respond to your enquiries and resolve account issues.
• Responsible gaming: To support responsible gaming tools and self-exclusion requests where applicable.

4. Data Sharing

99lovejili does not sell your personal data to any third party. We may share your data in the following limited circumstances:

• Payment processors: To facilitate deposits and withdrawals through Philippine banking channels and supported e-wallets. These providers receive only the data necessary to complete your transaction.
• Identity verification services: To validate government-issued IDs and confirm your eligibility to use the platform as part of the KYC process.
• Game and technology providers: Third-party game providers that supply games available on the platform may receive session data required to operate those games. They do not receive your full profile or financial details.
• Legal and regulatory authorities: Where required by applicable Philippine law or a valid legal order, we may disclose information to law enforcement or regulatory bodies. We will notify you of any such disclosure where legally permitted to do so.

Any third party that receives your data is required to handle it in accordance with appropriate data protection standards and is not permitted to use it for any purpose beyond the specific service they provide to 99lovejili.

5. Data Security

We take the security of your personal data seriously. 99lovejili implements technical and organisational measures to protect your information against unauthorised access, loss, or disclosure. These include:

• SSL (Secure Socket Layer) encryption for all data transmitted between your device and our servers
• OTP (One-Time Password) verification for account access and sensitive actions
• Access controls limiting who within the organisation can view personal data
• Regular internal reviews of data handling practices and security infrastructure

While we take every reasonable step to protect your data, no system is entirely free from risk. You also have a role to play in keeping your account secure — keep your password private, do not share your login details, and contact support immediately if you suspect unauthorised access to your account.

6. Data Retention

We retain your personal data for as long as your account remains active and for the period required by applicable laws and regulations. For example, transaction records may be retained for a minimum period in accordance with financial record-keeping requirements.

When your account is closed and the applicable retention period has passed, your personal data is securely deleted or anonymised so that it can no longer be linked to you as an individual.

Gaming activity data may be retained in anonymised form for statistical and platform improvement purposes after your account is closed, but this will not be linked to your identity.

7. Your Rights

As a player on 99lovejili, you have rights in relation to the personal data we hold about you. These include:

• Right to access: You may request a copy of the personal data we hold about you.
• Right to correction: If any data we hold is inaccurate or incomplete, you may ask us to correct it.
• Right to enquire: You may ask us how your data is being used and whether it has been shared with any third parties.
• Right to object: In certain circumstances, you may object to particular uses of your data.

To exercise any of these rights, please contact our support team at [email protected]. We will respond to all data rights requests within a reasonable timeframe. We may need to verify your identity before fulfilling a request to protect your data from unauthorised disclosure.

8. Cookies and Tracking Technologies

99lovejili uses cookies and similar tracking technologies to support the operation of the platform. Cookies are small data files stored on your device when you visit the platform.

We use cookies for the following purposes:

• Session management: To keep you logged in during your gaming session and maintain your account state.
• Security: To detect and prevent fraudulent or unusual activity on your account.
• Performance: To understand how players navigate the platform so we can identify areas for improvement.
• Preferences: To remember settings you have chosen, such as language preferences.

Most browsers allow you to manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the platform, including your ability to remain logged in during a session.

9. Minors

99lovejili is strictly for adults aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that an account has been created by a person under this age, the account will be closed and associated data handled in accordance with applicable regulations.

If you are a parent or guardian and believe that someone under 21 has registered an account on 99lovejili, please contact us at [email protected] so we can investigate and take the appropriate action.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. The "Last updated" date at the top of this page will be revised whenever changes are made.

For significant changes, we may provide additional notice through the platform or by direct communication. Your continued use of 99lovejili following any update constitutes your acceptance of the revised Privacy Policy.

We recommend reviewing this page periodically to stay informed about how we handle your personal data.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how 99lovejili handles your personal data, please reach out to our support team.

For general platform questions, visit our FAQ. For gaming limits and self-exclusion, visit the Responsible Gaming page. To review the full rules governing your use of the platform, see our Terms and Conditions.